キャンセルポリシー

Regarding Cancellations and Changes
As a historic Japanese inn (Hatago) that welcomes only one group per day, we take great pride in our meticulous preparations to ensure the best possible experience for our guests. Due to this exclusive nature of our availability, the following cancellation fees will be applied for any cancellations or changes made close to the scheduled arrival date. We kindly ask for your understanding before making a reservation.

Cancellation Fee Schedule
The fee applied depends on the date the cancellation notice is received. For cancellations made up to 7 days before the scheduled arrival date, no fee (0%) will be charged, and a full refund will be issued, excluding any applicable transaction fees. A cancellation fee of 50% of the total accommodation cost will be charged for cancellations made between 6 days and 3 days before arrival. For cancellations made 2 days before arrival, the fee will be 80%. If a cancellation occurs on the day before, on the day of arrival, or in the case of a no-show, 100% of the total cost will be charged regardless of whether or not notification is provided.

Cancellation Procedures
If you wish to cancel your reservation, please follow the appropriate procedure based on your booking method. For guests who booked via Airbnb, please complete the cancellation through your "My Page" on the Airbnb platform. For guests who made a direct reservation through our website or by phone, please contact us directly via email or telephone.

Special Notes
In the event of natural disasters such as typhoons or earthquakes, where public transportation is suspended or it is determined that a safe stay is not possible, the above cancellation fees may not apply. In such cases, the Inn will contact you as soon as possible.

Regarding delays in check-in time, please be sure to contact us in advance if your arrival will be significantly later than planned, particularly after 20:00. Please be advised that if we do not receive notice of a late arrival, your reservation may be treated as a same-day cancellation.

ご予約のキャンセル・変更について当宿は、一日一組様限定（あるいは少人数制）の歴史ある旅籠を大切に守り、準備をしてお客様をお迎えしております。
そのため、直前のキャンセルや変更につきましては、以下の通りキャンセル料を申し受けます。あらかじめご了承の上、ご予約いただけますようお願い申し上げます。

キャンセル受付日

キャンセル料：7日前まで0%（全額返金）※手数料を除き、全額返金いたします。
6日前〜3日前：50%
2日前：80%
前日・当日・不泊：100%※連絡の有無に関わらず全額申し受けます。

キャンセルの手続き方法ご予約のキャンセルをご希望の場合は、以下の方法でご連絡ください。
Airbnb経由でご予約の方： Airbnbのマイページよりお手続きをお願いします。
HP・お電話で直接ご予約の方：当宿まで直接メールまたはお電話にてご連絡ください。

特記事項天候や災害による影響

台風や地震など、公共交通機関の運休や安全な宿泊が困難と判断される場合は、上記の限りではございません。
その際は速やかに当宿よりご連絡差し上げます。

チェックイン時間の遅延：到着が予定より大幅に遅れる（20:00を過ぎる等）場合は、必ず事前にご連絡をお願いいたします。
ご連絡がない場合は当日キャンセル扱いとさせていただく場合がございます。